The entire enterprise is devoted to providing customer satisfaction.
Our research and development, manufacturing and quality control, and sales and technical support work as one to pursue customer satisfaction.
We must respond promptly to customer needs as the market environment continues to rapidly change. To meet this challenge, SEIKO PMC established a customer oriented structure where research and development, manufacturing and quality control, and sales and technical support will work together as one unit. The Company will further pursue customer satisfaction by accurately responding with speed and flexibility to customer needs.
Research and Development That Support Technical Innovation of Our Customers
The market demand to reduce the cost of paper making chemicals and resins for printing ink has grown very strong these recent years. This focus on cost containment is in opposition to the need to provide better quality products that are more
environmentally friendly. To address these user demands, SEIKO PMC has used its proprietary technologies and has established product specific groups for existing lines, new product development groups, analysis groups, technical management groups, and other groups within Chiba, Ichihara, and Akashi Laboratories. These groups promote research and development in close cooperation with each other and they provide the optimum product prescription to our customers.
The Company is engaged in research not only in-house but also in collaboration with many domestic universities and research institutions.
Production Technology Responds Promptly to Product Modification and Development
Production technology is the ability to meet customer needs by producing material designed to function in their production facilities. SEIKO PMC's Production Division has production technology and know-how for the speedy commercialization of products required by the customer and developed within the company structure.
The time required from modification and development of a product to commercial production has been minimized through the introduction of the latest production and computer-based automation and streamlining systems.
Furthermore, the Company is doing its utmost to improve the environment. This is a social mission for every corporation to fulfill. An example is our certification as an ISO 14001 manufacturer.
Extensive Expertise and Know-How Enabling Accurate Response to Customer Needs
SEIKO PMC's motto regarding sales and technical support is: Anticipation of customer needs and continuous efforts for the benefit of the customers are the basis of sales and the driving force in the development of the Company.
A prominent characteristic of the Company is that a majority of its sales representatives have specialized technical training in such areas as polymer chemistry and organic chemistry and possess the same degree of product knowledge and advanced technical know-how comparable as its research engineers. Highly satisfactory products are provided and products are promptly modified/developed based on the accurate feedback on technical problems and potential needs that these sales representatives, who visit and make direct contacts with customers, provide to the laboratories.
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